SHIPPING POLICY – BigDreamaker
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SHIPPING POLICY

All products free shipping. Updates(2020.4.28)

1.Shipping Area
We only ship to locations within the United States.

The 9 continental U.S. states will not serve at this time:
Armed Forces - Americas
Armed Forces - Europe/Africa/Canada
Armed Forces - Pacific
Federated States of Micronesia
Puerto Rico
Hawaii
Alaska
Rhode Island
Virgin Islands
Check back as we expand to more regions.


2.Delivery Times

Orders will ship within 3-5 business days of processing payment, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments. All purchases through bigdreamaker.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Affected by COVID-19, shipment may be delayed by about 5-6 days. We have 3 warehouses, which are located in CA, NJ, GA. We will choose the nearest warehouse to arrange the shipment for you.
Please allow 7-10 days for your shipment to arrive at your address. However, due to our inability to control the transportation, the arrival time will be different according to the actual situation.Any delivery dates provided by BigDreamaker are estimates.

 

3.Delivery address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Bigdreamaker as undeliverable. When the carrier returns an undeliverable package to Bigdreamaker, please contact Bigdreamaker to make arrangements for reshipment.


4.Order Confirmation & Tracking
We will send you an email when your order has shipped and you may review your order and shipping & handling information on your BigDreamaker account if you have registered. If you haven't registered on our site, you could also track your order here with your tracking number.
For more shipping information, you could contact us by leaving a message. We will get back to you in 24 hours.
We strongly advise to include a valid email address when placing an order for a much easier relay of updates.

5.Changes/Cancellations
Additions, changes, and cancellations to your order can be made any time prior to shipment. If you need to make a change, add or cancel your order, please contact info@bigdreamaker.com as soon as possible. If the item has already shipped, we won’t be able to cancel the order or make a change until you receive the item. In that case, you will have to file a return to get a refund or change your order, the return shipping cost will be borne by you.